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Frequently Asked Questions

Products

Our products are built to last with durability in mind. We like to stand by our word and say our products get better with age.

Our products do not come with any plastic packaging or with swing tags. The mailers/shipping packaging is also 100% compostable – being environmentally friendly and sustainable is a top priority for us. 

Returns/Shipping

Within Australia (Except WA & NT): Order before 10pm, December 20

WA & NT: Order before 10pm, December 19

We accept returns and exchanges up to 14 days from purchase. Returned item must be unworn and unused.

1. Within the 14 days please email customerservice@rangeroutdoor.com.au stating your order number and return or exchange request.

2. We will reply to you with the proceeding steps to complete your request

Please allow 2-5 business days for standard shipping within Australia. 

Orders over $50 will be shipped by regular Australia Post at a flat rate of $10.

Orders below $50 will be shipped by regular Australia post at a flat rate of $5.

We also offer express shipping with a guaranteed next day delivery at a rate of $15.

Currently, we only ship within Australia. We are working on shipping internationally though, so hold tight! We appreciate your patience and interest.

Faulty Product

If you believe your product may be faulty, please send an email to customerservice@rangeroutdoor.com.au stating your order number and problem with the product. We will reply to you with further instructions. 

Embroidery

Head to our Embroidery page and fill in our contact form with all the details of your order. https://www.rangeroutdoor.com.au/pages/embroidery

SVG, JPG, JPEG, PNG, GIF, BMP

We have a minimum number of 8 shirts per order.

Yes. You can select the colour and size you wish to order within the contact form.

We will only display the shirts styles and colours available for embroidery within the contact form

Our expert embroidery team can do almost any colour but if there are any concerns at all we will contact you before we commence embroidery.

We offer embroidery on the upper left hand side of the shirt, just above the pocket.

Don’t stress! Just send us an email customerservice@rangeroutdoor.com.au and we can get it corrected for you.

We always ask to allow for 2-3 weeks once you get your confirmation email. Large orders may take longer.

You will receive a shipping update once your shirts are ready to be shipped or collected.

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